Customer Service

 

POSTAGE & PACKAGING

We've tried to keep our postage costs as low as possible and so prices are based on how big the item you ordered is. As we are located rurally, we use prepaid parcel bags so that we can get your order via our RD driver each day. All our parcels have tracking stickers now as well. If you require a courier we can do that for an extra charge, but timing will depend on when we can get to our courier depot.

We aim to get all orders out the next day. At the moment our RD driver picks up at midday so if your order comes in and payment clears early in the morning we can even get your order out the same day.

PAYMENT OPTIONS

You can pay through our site using your credit card or direct bank deposit. We'll ship your order once the funds have cleared.

Credit card payments are done via PayPal. If you have a PayPal account, the site gives you the option to use that. You don't have to have a PayPal account in order to use your credit card. We don't have inhouse credit card facilties as it's outrageously expensive to run.

Our site is stock controlled, and we prefer that you order online so that we can ensure the correct amount of stock for each item is always available when you order.

RETURNS

Our business is about quality saddlery, so if you do find a faulty product we want to be the first to hear about it and replace it for you.

We try and list measurements on our products so you can make the best decision on size, but we're happy to replace your order if you do find you need a different size. Usual returns rules apply: items must be returned within 14 days, and be in pristine resaleable condition. No exceptions to this rule: if you send us back something that has scratch marks all over it, or has clearly been used, you won't be getting a replacement or your money back.

Customers are responsible for return postage costs, unless the items is faulty. Please include a self addressed pre-paid parcel post bag. We're happy to put our own tracking sticker on it for you.

BESPOKE ITEMS

If you have a specific size requirement we may be able to accommodate it in one of our stock orders. We post on our facebook page when we are doing orders so you can time your requirements and not incur extortionate freight fees.